The Furniture Warehouse — Furniture Store in Edmonton

Reviews of The Furniture Warehouse

• Daniel

  Added 2015.08.22

  Worst store ever. Read the reviews before buying ! Brought my merchandise a love seat and a couch from the south side location two days before Black Friday. They do not deliver so I had to pay someone to help me pick up the couches when I went, salesman was getting me to sign another order number which I pointed out to him. I took my couches home and unwrapped them and noticed they sent me two different couches with two different finishes. My love seat was a matte and couch was a shiny. Furthermore, the three seater had many stains on it of white and red sticky gunk, a huge rip where the leather is missing. I managed to remove some of it but not all. Also that couch does not look new. It is all wrinkled and the wrinkles have not gone away. It looks like I bought a used couch. Reached out to the store the next day and they directed me to customer service. They did not contact me and I followed up several times with a phone call leaving messages and no one called back. Today finally I got a hold and told them no one was responding and the salesman had to text the customer service rep and his email was a disgusting one. Hello, In regards to this order all sales are final please read your reciept.
• Christian

  Added 2015.02.23

  it is a promotional item and comes with no warrenties. When you purchase your items you expect the proper one to be sent to you. It’s not my fault you sent me the wrong one and a used one. I paid for new products and good customer service. This was the worst experience ever. DO NOT BUY FROM THEM. They will not admit it’s their mistake and do not want to even fix it. You sent me the wrong couch and a used stained ripped one. I did not pay for that. They are the worst furniture store in Edmonton. Scamming customers. Each person you talk to talks to you so rudely and does not care. They got their money so why would they care 0/5
• Patrick

  Added 2014.06.09

  I have never posted on one of these, but I feel this is necessary. This is the worst customer service I have ever received. Buyer beware! After purchasing a sectional I went home and realized I had made a mistake. I contacted them the very next day and they were completely unhelpful with any exchange or refund. The staff turned rude and the customer service is ignoring my emails and will not respond. This is not a way to run a business. I will never be going back. I strongly advise others to use caution at this store.
• Daniel

  Added 2014.03.16

  Worst service ever experienced. Will never recommend them.
• Owen

  Added 2013.08.09

  I am so upset, bought couch set in summer they sent the wrong ones then the ones they sent back came broken. I waited over a month for repair guys to come look at them now I have been waiting since before Christmas for the part and for them to be repaired. In this time the material has started fading from where you sit on them and the stitching is coming out. This store has bad quality products, especially for the price and even worse customer service, I have been emailing and phoning for 2 weeks now and no response, my next step is to go down there in person. I would not recommend anyone buy furniture from here.
• Cole

  Added 2013.07.18

  Delivery availability is not great.