Redbike — Bicycle Store in Edmonton

Reviews of Redbike

• Christopher

  Added 2015.07.09

  I was afflicted with a flat tire on my commute home from the University today, and had no tube or tools with me. I pushed my bike to the nearest bike shop, Red Bike. They were super busy with after-work shoppers, but I was helped within 10 seconds of entering the store, and directed to the Service Area. The mechanic had a quick look and found the appropriate replacement tube, then gave me the option of having him do it for a the price of the tube and $15 service fee (this is the same as my regular shop's price), or, he said, I could just buy the tube, and borrow a tire lever to do the work myself outside the store. I opted to do the work myself, then came back in and a different mechanic pumped the tire up with air, and checked the pressure in both tires checked. The whole interaction took about 15 minutes, cost me 7 bucks for the tube, and saved me an 8-km walk home. I'm giving Red Bike a 5 out of 5 for service based on this interaction, and another 5 out of 5 for having such a great location.
• Joseph

  Added 2015.03.28

  I am a lifetime cyclist and consider myself knowledgeable with the larger Edmonton shops. I have rarely visited Redbike (because my cycling needs were being met elsewhere) but I believe Redbike probably prides itself on being a boutique shop where discerning cyclists shop. I think Redbike carries high quality products in a well laid out environment. However, the service requires a lot of work. I went in to pump up my tires and a staff member showed me to the pump and basically implied I could help myself. That was good but I had trouble fitting the pump to the valve as I was unfamiliar with the pump. I asked if there was anything I needed to do with the pump to properly fit it but it was clear he was unwilling to assist. He showed a level of indifference which was surprising. I'm not sure why I had this poor experience, I suppose it could be anything from the fact that I wasn't buying anything to my jersey was affiliated with another shop to him having a bad day. In any case, it's unfortunate that an otherwise good bike shop is ruined by a staff member who is unprofessional, has no business savvy and lacks customer service.
• Seth

  Added 2015.01.29

  It seems that the employees here care more about making sure I get what I need rather than making the store a profit. Been there a few times now and I always leave feeling pleasant!
• David

  Added 2014.12.10

  a decent shop, with knowledgeable staff and a good selection of bikes
• Hannah

  Added 2013.08.22

  Great shop! Friendly and knowledgeable service.