Derrick Dodge — Car Dealer in Edmonton

Reviews of Derrick Dodge

• Thomas

  Added 2016.10.07

  Spoke with several people in the service department, and they said they'd look in to it as they'd never seen this happen before (something they mentioned repeatedly).
• Aaron

  Added 2016.07.13

  My spouse and I this pass weekend went into Derrick Dodge to check out our options for a larger vehicle to accommodate our toddler and our soon to be due new baby! Alice & Myron made our visit short, and painless, and we drove away in our brand new Dodge Journey! Great people & great service thus far! 2 thumbs up from us!!
• Noah

  Added 2016.02.28

  This is completely unacceptable. It happened in their care, and they couldn't even be bothered to let me know before I picked it up. In fact, every time I've been told they'd call me, with the exception of the last time, I've had to call them ("It's really busy", "Sorry, I forgot", etc...).
• Landon

  Added 2016.02.13

  I got my Fiat from here a few months ago, and on New Years it developed an engine problem. I brought in for service and they had it for a week and a half. When I picked it up, there were multiple cracks in the windshield that weren't there before. There were no rock chips - the cracks started at the bottom of the windshield, and look to be caused by stress (maybe lifted incorrectly?).
• Andrew

  Added 2015.02.16

  I purchased a new Ram 1500 in 2014 from Derrick Dodge, and recently while dealing with my first flat tire noticed the jack was missing a piece which prevented me from even being able to use my own jack. When I recently took my truck in for service I asked for someone to confirm I was missing a part and the mechanic confirmed I was correct. They charged $50 to include the 1 piece that I was missing from the day it was purchased! I asked how is that not covered as it was never included in the first place and the lady at the service desk tried to talk to the sales manager who stated essentially since my truck was from 2014 he couldn't know for sure I was telling the truth. If I am spending that kind of money at your dealership for a new truck and follow up service I feel that what trouble is there to replace a jack part and provide that customer service. I know when I go to replace my truck I won't be considering Derrick Dodge if that is the type of service you get, but hey was is greater a $50 part or a $50K truck...good math.
• Caleb

  Added 2014.06.27

  Brandon, from the service department, finally got back to me and explained that his boss said, "because it was cracked by the move from the warm inside to the cold outside" the best they'd be able to do is essentially a 50% discount on a replacement windshield.
• Nathaniel

  Added 2014.04.05

  Great service! I contacted them before my trip into the city on boxing day and one of their sales agents responded immediately prior to visiting the dealership to discuss what my vehicle needs were. When I arrived at the dealership, I worked with Kyle who was very helpful, was not pushy at all, knowledgeable, and accommodated my need for a rental car prior to obtaining the car. As I live in Calgary, there drove the car directly to my doorstep when it was most convenient for my schedule. Thank you, Kyle for all of your help! I am very happy with my purchase. Great experience.
• Jaden

  Added 2013.09.30

  Updated review: Avoid Derrick Dodge.
• Zachary

  Added 2013.06.27

  My husband and I traded in our Cherokee for a Grand Cherokee over the weekend, and I can honestly say this is by far the best dealership to deal with! Mike Isaac is the ultimate person to deal with in sales. Mike listens to what you want, and doesn't show you anything other than that. I was able to get a vehicle that I ended up liking better than the one I went to see! The whole process was very easy and they definitely work for their customers. I definitely recommend going to see Mike if you are looking to purchase a new vehicle, he is not pushy or arrogant, like you may have dealt with at other places. Matt - the sales manager, is extremely friendly and helpful and will go out of his way to ensure that they have a vehicle that you would like to purchase. Aaron in fiance is amazing at what he does! It appears he will do his best to work out a number on a vehicle you will be happy with, within your budget. All in all, I feel like they will do anything to keep you happy and earn their business and that is exactly what a dealership should do when you are spending thousands on a new car. I could not be more impressed with the experience there and I highly recommend you check them out if you are looking to buy a new vehicle!!!
• Cameron

  Added 2013.05.28

  I reached out to the sales guy I dealt with, James "the deal guy" Grouse and the response I received was "That sucks sorry to hear that".
• Tyler

  Added 2013.05.10

  So, if you value your car, don't take it here.