Tiffany Co — Jewelry Store in Edmonton

Reviews of Tiffany Co

• Jayden

  Added 2015.03.21

  When my fiancé and I started shopping for engagement rings we were hesitant to go to Tiffanys as we were afraid we couldn't afford it. However, after the salesman Roché spent a good 45 minutes explaining diamond clarity colour etc to us (and letting her try on a 55k ring no problem) we went to other stores to shop around. No other store could match the quality of ring and service we got from Tiffanys, it was an easy choice to buy one from them and they are still phenomenal every time we walk in. Thank you Roché.
• Mason

  Added 2014.11.02

  Visited this store to have a Tiffany ring polished. The woman assisting us not only showed me this great cloth type product for easy polishing, but she comped us the cloth instead of charging us. Wasn't expecting that what so ever. In the grand scheme of things, it was a $10 loss to the store vs. the hundreds we spent on the ring, but it was so simple and really made me appreciate the service. The associate also recognized that we were from out of town and gave us her personal business card to keep in touch should we have any questions or need assistance from out of province. I've since purchased from the store via phone and it was so quick, easy, simple, and they shipped right to my door. Plus the store itself just feels so luxurious when you walk inside. Love Tiffany's.
• Isaiah

  Added 2014.10.21

  Have always had nothing but exceptional service and quality of goods with my relationship with Tiffany. That is until recently... I have always used Tiffany from my wife's engagement ring, wedding ring, necklaces and so fourth. I recently got my own wedding ring from Tiffany after trying several sizes on I was advised to go with one particular size. The day of my wedding I thought the size was too large so took it off after the wedding day. I then called in to my sales associate Susan who has always been excellent to deal with told her and she told me I could come in and return it for the size smaller. Once I arrive this was not the case. I had to deal with the store manager Andrew who told me the ring was unable to be returned as it has wear marks on it and this is there policy. I asked Susan to get it polished as this is part of the Tiffany service and then asked to speak to Andrew again. He now told me it is not due to the ring being damaged but he could not in good conscience exchange it for me because I had worn it on my wedding day nothing to do with wear marks (it didn't really have any but the polish would emlinate this) it was very disheartening for him to not stand behind his reasoning and basically lie to my face. This interaction has defiantly played a role on how I will use Tiffany in the future as I was expecting and prepared to have a 40-50-60 year relation ship moving forward. I will be contacting the director and head office as well. It's a shame that the store manager could not see the value of treating me in a respectful manor and not lying to me. Being in sales myself I truely feel the way Andrew delt with the situation showed a complete lack of customer satisfaction and service.
• Joshua

  Added 2014.05.24

  Bought a Tiffany necklace and chain from here.
• Carlos

  Added 2014.03.13

  today I went there to get my bracket fix. For the price I pay and the “quality” that they are talking about, their product shouldn’t snap out of no were. They also kept saying it’s “hand crafted and jewerly deteriorate” other jewelry stores are also handcrafted but it would never snap the way their product is. By the way my bracelet snap while I was wearing it wearing it! (Which happens to other people that I know) They told me to pay 65$ to get it fix which i don’t think is acceptable since it was a poor product quality! I buy Tiffany’s product with the expectation of having the jewelry for as long as I can/forever. I am so disappointed and I will NEVER be buying any of their product. If you do the math and buy a jewelry and after a couple of years it will snaps the cost off getting it fix will be MORE THAN THE JEWERLY!!!! Save yourself a hasle and buy it somewhere els. other places offered FREE warranty for life!! You are literally paying for the “name”. And did I mention my bf got me a necklace from Tiffany for Christmas. We will defiantly be returning it!!
• Eric

  Added 2013.07.28

  When I was wearing the necklace is literally fell off my neck while I was wearing it. I paid 350$ for the necklace was charged 55$ to repair the poor quality necklace. I have bought Numerous necklaces and never had this happen with much less quality necklaces. I was very disappointed in Tiffanys customer service and quality of their product. Last product I will buy from Tiffanys. The lady was very nice as she charged me my 55$. It didn't even phase her it's like she's done this millions of times.