TELUS Mobility Store — Store in Edmonton

Reviews of TELUS Mobility Store

• Jordan

  Added 2016.02.25

  Had the displeasure of experiencing the horrible customer service at this location last week when the Apple Watch was released to Telus. To make a long story short, I have been with Telus for over 7 years, when i came to this location to get the Apple Watch the employees in this store made me wait damn near 2 hours to try and access my account which they failed to do, they then after having me wait for almost 2 hours told me to try back Monday but refused to hold the Watch for me until then.. I called customer service and complained about my experience, this store then called another store and told them to hold a watch for me.. you wont hold it yourselves but will demand another one to? Needless to say i will not be returning ever and i will not be a Telus customer much longer, Telus in general does not deserve my business after the way i was treated. Thanks for your lack of unprofessional-ism and for making me feel like a valued customer with your pathetic attempt at trying to fix things with a $25 gift card..
• Thomas

  Added 2015.11.21

  We were also told 4 different prices for the same prepaid cell phone.
• Nathan

  Added 2015.09.11

  This store clearly has no idea what its doing.
• Jason

  Added 2015.02.13

  We came here to get both of our family members set up to authorize the account we have. We were told it was set up, but it was never done. This was completed by a SAFE TRAINER.
• Cole

  Added 2014.10.03

  I would give negative 5 star if it’s an option.
• Robert

  Added 2014.09.09

  i came and bought a internet stick and the telus person "jesse" was excellent and helped me set up the device
• Sarah

  Added 2014.07.12

  This store is not even worth one star. Don't go to this store, they will WASTE YOUR TIME.Just call the customer services. If you do go to this store they will tell you to call the customer services anyway, so might as well do it from home and get the accurate information right away.